Terms and Conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Deluxury Cupcakes relationship with you in relation to this website. If you disagree with any part of these terms and
conditions, please do not use our website.

The term ‘Deluxury Cupcakes’ or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use
    only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or
    errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own
    risk, for which we shall not be liable. It shall be your own responsibility to
    ensure that any products, services or information available through this
    website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material
    includes, but is not limited to, the design, layout, look, appearance and
    graphics. Reproduction is prohibited other than in accordance with the
    copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or
    licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is
    subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and conditions for Purchase of food and Merchandise from Deluxury Cupcakes.

Deluxury Cupcakes permits you to purchase food and Merchandise from the website.  Any purchase made must adhere to the terms and conditions listed below:

1. Payments
1.1 A 50% retainer is required for all orders. Please note that this is non-refundable, as this is to secure your booking.


1.2 If your order is incorrect or you wish to change your mind, please note that this will change the cost of your cake  and a payment will be required to reflect this. The bakery can be contacted via phone or email Deluxurycupcakes@gmail.com. You must have a copy of your order confirmation as proof of payment / order.

1.3 The balance will be required 7 days before your order is ready for collection. A reminder will be sent to you to ensure this paid. We do not collect cash on the day. All payments are made through the provided channels.


2. Returns
2.1 Online: All merchandise items purchased through the website are non-refundable.



3. Faulty / damaged goods
3.1 Deluxury Cupcakes will not be held responsible for ANY cake damages.

3.2 Please note that we will not be held responsible for any damages made to your cake once it leaves our premises. We will ensure the cake is secured and placed in your vehicle. It is YOUR responsibility to ensure the cake is intact to your event.

3.3 We will provide you with a slip mat and cake card with full instructions on how to transport and care for your cake in transit.

3.4 It is your responsible to follow the cake care guidance provided.

·        Temperature: Please keep cakes cool at all times, especially during the summer months. Leaving your cake in hot temperatures can greatly affect your cakes. Keep them in the fridge before use. In hall settings, ensure the room is cool to avoid melting and slanting cakes.

·        Cake Stands: Please ensure you use a levelled and sturdy cake stands to present your cakes.

·        Transportation: Please do not give your cakes to anyone to carry during transit. Do not put it at the back seat. The only recommended space is the footwell of the front passenger seat and a clear trunk with less clutter.



4. Cancellations
4.1 Unfortunately, we do not offer cancellations. However, you can postpone your cake order for your event to a later date. Cancelling your cake does not guarantee a refund on your deposit.

 

5. Refunds
5.1 We do not offer refunds.

5.2 We are unable to offer a refund if you do not like the taste of the food item purchased.

5.3 Taste is a personal preference and Deluxury Cupcakes stands by the quality and taste of the items we make.

 

6. Terms and conditions for discount voucher.
6.1 Discounts and offers are only provided through our loyalty programme upon cake orders only.

 

7. Deluxury Cupcakes Loyalty Programme.

7.1 A DC Loyalty card will be provided on your cake collection. Please hold on to this for stamping for any order to be in a chance to receive a free gift or get a mini discount on your 10th order. Not be used in conjunction with other promotional offers.

 

8. Delivery Services

8.1 We only offer special delivery services for weddings and exclusive events. In this case we will liaise with the event planner to ensure safe delivery and set up. There is a service charge for this service. This is dependent on location and distance. Congestion Charges and parking will also be included where applicable.

8.2 We also have third party couriers who specialise in cake deliveries who can provide this service at their own charge. Details will be shared if required. You will need to arrange this service independently. Deluxury Cupcakes will not be held responsible for any errors or damages.

9. Timings (Pick ups)

9.1 It is important that your cakes and treats are collected with the allotted time. If there are any delays in your cakes being collected, please notify me 3-4 hours to reschedule a time.

9.2 If anyone is collecting your cakes on your behalf, please ensure the cake is collected within the allotted time.

9.3 Failure to collect your cake or rescheduling collection as mentioned in 9.1, a time will be provided to you to collect your cake. I will not be held responsible for any event of lateness. It is your responsibility to ensure your cakes are collected at the allotted time.

 

10: Complaints (If customer is not happy with order) Time-frame restricted within 24/48hrs. (At Discretion)

10.1 If you are unhappy with your order for whatever reason, please kindly get in touch with via email at Deluxurycupcakes@gmail.com. Please ensure you give full details of any dissatisfaction. I’ll do my utmost best to look into this.